Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates We offer the following shipping options:
Standard Shipping (Domestic): 7–15 business days — Free on orders over $70 / 9flat rate
Expedited Shipping (Domestic): 3–7 business days — $18
International Shipping: 14–30 business days — Rates calculated at checkout
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes 24light is not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are the responsibility of the customer and vary by country.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email] and we'll work with the carrier to resolve the issue.
Contact Us For any shipping questions, reach out to us at [your email] or visit our contact page.
